Frequently asked questions
Below you will find the answers to our most frequently asked questions. Is your question not listed? Our customer service will be happy to help you.
Ordering and payment
How can I pay for my order?
You can pay with Bancontact, iDEAL, Visa, Mastercard, PayPal or by bank transfer. If you pay by bank transfer, we will ship your order as soon as the full amount has been credited to our account. Please always state your order number.
Are the prices inclusive of VAT?
Yes, all prices on our website include VAT. Are you a business customer? If so, you can request a quote excluding VAT.
Will I receive an invoice for my order?
Yes, you will receive your invoice by email. Please fill in your company name and VAT number during checkout so that we can immediately issue a correct invoice.
Can I request a quote for a project?
Are you working on a project, renovation, or new build? Our specialists will prepare a no-obligation, customized quote for you. A quote remains valid for 30 days. Request one via Request a quote.
Can I still change or cancel my order?
Please contact us as soon as possible at info@perfectlights.be or at +32 52 89 52 21 (Mon–Fri, 8:30 AM–12:30 PM). As long as your order has not yet been shipped, we will be happy to adjust it for you.
Shipping & Delivery
What are the shipping costs?
In Belgium, shipping is free for orders over €100.00. For orders below that amount, you pay from €8.50 for delivery to a pickup point or parcel locker, and from €8.95 for home delivery.
Shipping to the Netherlands starts from €11.95, to Germany from €14.00, and to France from €15.95 — always free for orders over €500.00. For other EU countries, we charge from €18.00. For deliveries outside the EU, we will gladly provide a price upon request.
Which countries do you ship to?
We ship to Belgium, the Netherlands, Luxembourg, France and Germany, and to most other EU countries. Do you live outside the EU? Please contact us for a custom quote.
How long does delivery take?
The expected delivery time is stated on each product page under Delivery Time. In-stock items are usually shipped quickly. For designer lighting that is specially ordered for you, the lead time may be longer. All delivery times are indicative.
Which carrier will deliver my order?
We ship with bpost and DPD. In Belgium, you can choose between home delivery, a pick-up point, or a parcel locker.
Can I pick up my order myself?
This is possible in Hamme. You will receive a message as soon as your order is ready. Please pick it up within two weeks of that message.
What if an item is out of stock?
We will inform you of the expected delivery date and consult with you whether you prefer to receive the order in parts or all at once.
Returns and warranty
Can I return my purchase?
Yes. You have 30 days from receipt of your order to inform us that you wish to withdraw from your purchase.
What are the conditions for a return?
The item must be undamaged and unused, and in its original, undamaged packaging - complete with all accessories and the manual. Always pack the original box in an additional outer box, and do not write on or affix anything to it. We cannot accept returns for devices that have already been installed.
How do I start a return?
Log in with the email address used for your order via My account, open the relevant order, and select Request return. Indicate which items you wish to return. Once your request is approved, you will receive return instructions by email.
Who pays for the return shipping?
The return shipping costs are the responsibility of the buyer. Is the item defective or was the wrong item delivered? Then we will cover those costs.
When will I get my money back?
Once we have received and checked your return, we will refund the amount via the payment method used for your order.
What is the warranty period for my lighting?
You receive a 5-year warranty on the lighting fixtures. Light sources such as lamps and LED bulbs are consumables and are not covered by this warranty. The warranty is void in case of improper use, failure to observe maintenance instructions, or modifications to the device.
My item arrived damaged. What now?
Report transport damage within 3 working days of delivery via info@perfectlights.be, with photos of both the item and the packaging. We will then arrange for an exchange or a refund.
Is your question not listed? Call us at +32 52 89 52 21 (Mon–Fri, 8:30 AM–12:30 PM) or email info@perfectlights.be. We will respond within 24 hours.